Our ServicesWhat we Do Best
Silver Shaker is a specialist hospitality consultancy offering a tailored service for hotels, restaurants, bars, brands and producers. Contact us today to find out more about what we do and get expert advice and guidance to help your hospitality business grow and thrive.
Hospitality Consulting & Training
We have a wide experience in the hospitality industry with a vast knowledge in setting up new businesses, finances and inventory, staff training, menu development, concept creation, venue reorganization and optimization.
Our Trademarked Process
Research & Analysis
We understand what needs to be fixed and/or improved we need to know a bit more about you and your business.
In order to deliver the right strategy we put together a plan and break it down into achievable steps.
Execute & Monitor
We deliver the project to you, set goals and expectations, evaluate reports, and make the necessary adjustments, provide progress update and manage expectations.
Bespoke and on-demand
Training & Staff Development
Hospitality policies are often overlooked in favor of more tangible aspects like wages, hours and benefits. But as an employer it is important to think about how your staff will be cared for while they’re on the clock – especially if you want them happy! A manual can go a long way towards ensuring that their experience with us exceeds expectations because this document ensures consistency across departments by answering questions like: “What do I need at work?,””How do we prepare food here?”,or even “why does my paycheck have two different amounts every month?”.
Hospitality is a tough industry. It’s not just about having the ideal location, pristine setting, and shiny tableware – what will truly drive your success are top-quality staff members who can provide stellar service! So make sure you invest in training for them because they’re key to ensuring customers have an amazing experience at every turn during their visit with us.
Train The Trainer – Comprehensive management training
Profit & Loss Training • Planning Training • Creation and implementation of SOP’s (standard operation procedures) • Creation and implementation of “To Do” Lists • Creation and implementation of weekly HOD (head of departments) meetings • Creation and organization of an event and a full run breakdown template • Creation and implementation of daily and weekly reports and a full template • Creation of a venue costed Rota
Waiting Staff Trainings
Consumer Psychology – know your guest • Sequence of Service Training • Upselling and Recommending • Product Knowledge Training • Service and Table Posture Training
Hosting Staff Trainings
Sequence of Service Training • Creation of Standard Auto-Reply emails • Taking reservations and how to manage them
Kitchen Staff Training
Sequence of Service Training • Tools and machinery usage training • Mise-en-place set-up and training • Round building training • Placing orders, receiving goods and storage • Usage of a whole product training – sustainability
Consumer Psychology – know your guest • Sequence of Service • Tools and Machinery usage training • Mise-en-place and set-up training • Round building training • Coffee Training • Wine Training • Cocktail Making Training • Usage Of Most Common Ingredients Training
Consumer Psychology – know your guest • Sequence of Service • Tools and Machinery Usage Training • Mise-en-place and set up Training • Brewing Training • Milk Science and Latte Art Training
Startup or Reshape
Venue programs are a great way to set your business apart from the competition. They not only give you an edge with potential customers, but also show dedication in order for people who visit or attend events at this venue know exactly what it means when they walk through its doors!
Venue programs are a necessity in today’s world. Why? Because they make you stand out from the rest of your competition by being different and creative! It’s time you got on board with this trend-setting idea that can help make your business thrive like never before!
Custom Menu Offering • Bottled Cocktails Program • Clear Ice Program • Custom Cocktail Menu • Custom Back Bar Items Listing • Custom Wine Listing • In-House Cold-Brew Program • In-House Baked Goods Program • Bottled Non-Alcoholic Beverages Program • In-House Fermented Goods Program • Sustainability & Seasonality within Menu Items
Policies & Procedures
Hospitality policies are often overlooked in favor of more tangible aspects like wages, hours and benefits. But as an employer it is important to think about how your staff will be cared for while they’re on the clock – especially if you want them happy! A manual can go a long way towards ensuring that their experience exceeds expectations because this document ensures consistency across departments by answering questions like: “What do I need at work?”, “How do we prepare beverage/food here?”, or even “Why does my paycheck have two different amounts every month?”.
The importance of an employer caring for their staff while they’re on the clock cannot be understated. A manual can go a long way toward ensuring that employees’ experience with your company exceeds expectations because this document ensures consistency across departments, which will lead to better service and satisfaction from customers!
Venue Presentation Manual • Manager’s Manual • Kitchen Manual • Barista’s Manual • Bartender Manual • Waiter’s Manual • Host’s Manual
Reach us over the phone or by email
+40 754 407 876
aloha [at] silvershaker [.] eu